March 19, 2020

COVID-19 Response

The Lakota Federal Credit Union has been monitoring the COVID-19 situation very carefully. As the situation has evolved, we have made the decision to modify operations in a way that keeps our staff and community members safe while leveraging technology so that we can continue to deliver our services.

LOBBY & ROLLING REZ CLOSURE

To minimize any potential risk to members and staff, our lobby will be closed as of March 23, 2020 until further notice. We will also postpone all Rolling Rez days until further notice. However, staff will still be available via telephone during our regular hours (Monday-Friday, 9am-4pm) to assist members. Please contact us at (605) 455-1515 if you need assistance or have questions or concerns.

ATM FEES

During this difficult time, we will waive ATM fees for our members. This policy will be effective March 23, 2020 until we re-open our lobby. We invite our members to access their funds by visiting our ATM locations at:

  • Lakota Trade Center in Kyle
  • Cowboy Corner in Interior
  • Tribal Building in Pine Ridge

LOAN APPLICATIONS & CLOSINGS

We will continue processing loan applications throughout this situation. We will be able to take applications over the phone and will schedule loan closings by appointment only.

ONLINE & MOBILE BANKING

Fortunately, we offer online banking and mobile banking services free of charge to our members. With this technology, members can complete almost any type of financial transaction, including:

  • Checking Account Balances
  • Transferring Funds
  • Depositing Checks

We encourage all of our members to utilize these services. We will be distributing more information, but here is a simple summary of how to access these services:

  • To access online banking, simply go to our website (www.lakotafcu.org) and click the ‘Enter Online Banking’ button.
  • Or, if you have a mobile device (i.e. – smart phone or tablet) just download and install the Lakota Federal Credit Union app from your app store.

Remember, our staff will be available via telephone during regular business hours to assist you with any of your needs.